FAQ - Operations and Maintenance

  • If I am a contractor/vendor for GA Tech, how do I get a key?

    All contractors must have a project manager or building manager come with them or send an e-mail to the Lock shop approving a person and company to check out temporary keys. Facilities Lock shop has a form for the contractor to fill out and sign making them responsible for returning all keys to the Lock shop. If the keys are not returned, the company will be charged for the cost of material and labor to re-key all doors affected by the keys that are not returned.

  • What do I do with the keys when I no longer need them?

    All keys should be turned back over to the Building Manager for that building.

  • Will I need to show ID when I pick up keys?

    Building managers should require you to show your Georgia Tech ID before issuing key.

  • How do I request the following routine maintenance services?
    • Heating and air conditioning--too hot or too cold
    • Need additional or replacement keys
    • Cleaning problems
    • Furniture or other items needing to be moved
    • Painting requests
    • Exterior maintenance problems
    • Recycling problems
    • Pest control problems

    You should notify your Building Manager if you have a routine maintenance request, and he or she will forward the request to the appropriate Area Maintenance Office.

  • How do I know when keys are ready?

    Facilities Lock shop personnel will deliver all keys to the requesting Building Manager. They will then contact the requestor about picking up the key(s) from them. Each department has guidelines about signing out and picking up keys.

  • How do I request the following services?
    • Design, Architectural or Engineering Services
    • Estimating projects
    • Installing new electrical service
    • Installing or removing walls, doors, etc.
    • Replacing carpet
    • Painting projects

    Customers must fill in and send a Project Request Form (available on this Web Site) to Facilities Design & Construction. The form provides basic project information necessary for D&C to evaluate and respond to the customer's request.

  • How do I order keys?

    The first step in ordering a key is to talk with your Building Manager for the building that you are in need of a key. He or she will be the contact for Facilities to fill any key requests. Building Managers may require you to send an e-mail to them requesting a key(s). Each department may have additional rules that you must follow in requesting keys. Each building manager can give you those departmental requirements. The Building Manager would then send an email request to Facilities requesting key(s) along with the People Soft number and doc id number for billing the cost of each key.